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May 23, 2014 | Express Scripts

Twenty years of military service to my country prepared me well for my job at Express Scripts.

When I started my job as a patient care advocate at the Tempe, Arizona contact center in 2009, I didn’t immediately make the connection between Express Scripts and TRICARE, the health care program for service members and their families around the world. I had no idea I was walking into an office that was the heart of our customer service to the Department of Defense (DoD) and TRICARE beneficiaries — people just like me.

Since retiring from the U.S. Air Force, I have become a living, breathing example of the TRICARE beneficiaries my co-workers and I interact with every day. New employees in the Tempe contact center are trained according to a curriculum about the DoD, what kind of patients they are and how they serve the military.

The DoD can seem like a different world. I help my colleagues navigate it by sharing my firsthand knowledge as a veteran. I can easily put myself in the beneficiary’s shoes and understand what they’re going through. It’s an honor for us to be able to provide service with exceptional care for military members and their families.

When I started as an advocate, I made it a personal challenge to help each beneficiary find a satisfactory solution and it’s worked out very well. In just four and a half years, I’ve made my way from mentor, coach and trainer to my new position as supervisor team lead. I’ve come from being a supply manager in the Air Force to making sure my team at Express Scripts is well-equipped to serve those who serve our country.

A military background isn’t a requirement for finding success here. However, my experience as a veteran gives me a unique perspective when serving our clients.  I am proud to work for a company that not only values, but also proudly serves and employs our veterans and active military.

Express Scripts was recently named a Most Valuable Employer for Military by CivilianJobs.com and a Best Company for Veterans by Military Times. Are you a veteran or military member looking for more information on our involvement with the military? Please contact Patrick Christie.

To learn more about transitioning to a career at Express Scripts, click here: http://careers.express-scripts.com/military.

Guest Blogger Michael Pollack is a Supervisor at an Express Scripts Contact Center. Pollack is the recipient of a Medal of Commendation for service in his deployments to Panama for Operation Just Cause, Saudi Arabia for Operation Desert Storm and Italy for NATO Operation Joint Guard (Bosnia conflict).

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