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My Career at Express Scripts: Growth, Advancement, and a New Initiative

January 3, 2019 | Express Scripts

Hazel C. is a director of Talent Acquisition at Express Scripts. She emigrated from the Philippines to San Francisco, CA at the age of four and relocated to St. Louis in 2003. Hazel enjoys family time and travel with her husband, Shawn, twins Giada and Elisa (11) and loves to spoil basset hound puppy, Barry Manilow.

I joined Express Scripts in 2008 as a recruiter supporting Sales & Account Management. Before Express Scripts, I held roles in sales, account management, and finance at Enterprise Rent-A-Car and companies in the aerospace and entertainment industries. Serendipitously, I visited with a staffing agency on a job search, and as they say, the rest is history: instead of finding my next finance role, I was hired into a recruitment manager role with Express Scripts!

During my time here, I have hired for positions ranging from entry to executive-level across the organization. I’ve worked on a variety of talent acquisition projects and initiatives, including the recent implementation of a new applicant tracking software. Additionally, I’ve held a lead role in facilitating training for large groups. In my current position, I lead the teams aligned to Corporate, Technology and University recruitment, and oversee Express Scripts’ relocation and immigration programs. I am also a certified diversity recruiter.

One of the things I’ve come to love about Express Scripts is the tremendous growth opportunities it provides. One opportunity that crossed my path recently was a nomination from a co-worker to the Initiative Fellows Program within the St. Louis Business Diversity Initiative’s leadership program (STL BDI), who Express Scripts partners with as one avenue to maintain our commitment to diversity and inclusion. This Initiative was launched in 2001 and helps local companies and organizations attract and retain diverse talent. In particular, the Initiative Fellows Program for which I was nominated is a leadership program for professionals of color and is offered to mid to senior-level professionals. The program’s mission focuses on three main categories: professional development, relationship building, and civic engagement.

This program deepened my understanding and perspective of diversity and inclusion in the workplace. Through the program, I had a safe place to test strategies and develop solutions to create impactful partnerships that address the challenges of a dynamic work environment.

The most unique session I attended through STL BDI was an ethics and leadership workshop. In this session, led by a business ethics professor, we dissected case studies that challenged our views and approach on leading by knowing and doing what’s right.

My participation in STL BDI has allowed me to take my learnings and apply them directly to multiple projects within Express Scripts and expand my leadership initiatives. My favorite project with Express Scripts is a recent one – I led our talent acquisition model assessment with Deloitte earlier this year. Through that work, I learned a lot about their recommended leading practice for talent acquisition and how it compares to our organization. We took Deloitte’s findings and recommendations and used them to drive our own Talent Acquisition team’s strategic initiatives in 2018.

For one of those initiatives, I led the transformation of our teams’ roles from recruiter to talent advisor. This included redefining our capabilities to function as advisors, refreshing job descriptions, and completing leader-advisor 180 assessments – an evaluation and rating system where both the leader and employee are involved. All of these activities culminated in the rollout of team-wide talent advisor training. As a result, our teams are now equipped to lead as advisors in working with hiring leaders and various cross-functional partners. STL BDI was especially helpful throughout the launching of these projects and taught me that the key to success in tough conversations is effective collaboration and communication.

Express Scripts’ culture is agile, passionate, and results-driven. Employees are supported in pursuing opportunities to grow as leaders, just as I was encouraged to take part in STL BDI, which further fueled my passion for talent acquisition, training, and mobility. The people and work we do to drive better patient outcomes keep me coming back day after day. I could recruit or lead teams anywhere, but I believe we have the most driven, passionate and innovative people in the industry.

Interested in working for a company that is continuously building and sustaining a diverse and inclusive workplace and workforce? View our career site for a full list of open positions.

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One thought on “My Career at Express Scripts: Growth, Advancement, and a New Initiative

  1. Chris Reed

    I consider myself lucky to be able to call her a friend and I have been able to work with her at Express Scripts. She is a standard bearer of class, intelligence, and kindness. Express Scripts is forever better having her there. Great article HC.


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