Discover a New Way to Serve Your Country

May 23, 2014 | Express Scripts

Twenty years of military service to my country prepared me well for my job at Express Scripts.

When I started my job as a patient care advocate at the Tempe, Arizona contact center in 2009, I didn’t immediately make the connection between Express Scripts and TRICARE, the health care program for service members and their families around the world. I had no idea I was walking into an office that was the heart of our customer service to the Department of Defense (DoD) and TRICARE beneficiaries — people just like me.

Since retiring from the U.S. Air Force, I have become a living, breathing example of the TRICARE beneficiaries my co-workers and I interact with every day. New employees in the Tempe contact center are trained according to a curriculum about the DoD, what kind of patients they are and how they serve the military.

The DoD can seem like a different world. I help my colleagues navigate it by sharing my firsthand knowledge as a veteran. I can easily put myself in the beneficiary’s shoes and understand what they’re going through. It’s an honor for us to be able to provide service with exceptional care for military members and their families.

When I started as an advocate, I made it a personal challenge to help each beneficiary find a satisfactory solution and it’s worked out very well. In just four and a half years, I’ve made my way from mentor, coach and trainer to my new position as supervisor team lead. I’ve come from being a supply manager in the Air Force to making sure my team at Express Scripts is well-equipped to serve those who serve our country.

A military background isn’t a requirement for finding success here. However, my experience as a veteran gives me a unique perspective when serving our clients.  I am proud to work for a company that not only values, but also proudly serves and employs our veterans and active military.

Express Scripts was recently named a Most Valuable Employer for Military by and a Best Company for Veterans by Military Times. Are you a veteran or military member looking for more information on our involvement with the military? Please contact Patrick Christie.

To learn more about transitioning to a career at Express Scripts, click here:

Guest Blogger Michael Pollack is a Supervisor at an Express Scripts Contact Center. Pollack is the recipient of a Medal of Commendation for service in his deployments to Panama for Operation Just Cause, Saudi Arabia for Operation Desert Storm and Italy for NATO Operation Joint Guard (Bosnia conflict).

« How to Make the Most of your Internship| Positioning Interns for Success »

How to Make the Most of your Internship

May 19, 2014 | Express Scripts

I’m a fan of internships. Without them, I wouldn’t be where I am today. In fact, I can trace my current position back to my very first internship. Each one was a stepping stone – improving my skill set, broadening my network and discovering what I really wanted in a career.

An internship is not just a line on your resume or a way to spend your summer, it’s an extended interview.

Two years ago, I was in your shoes – a college student starting a new internship. As an Express Scripts intern I had an amazing hands-on experience where I grew professionally and learned how to thrive in a fast-paced environment. Fast forward to today and I’m approaching my first anniversary as a full-time employee.

During my time as an intern, I was fortunate to receive pieces of advice from colleagues and mentors that helped me excel. Here is my advice to help you thrive during your internship.

1. Vary your experience
Internships are the perfect opportunity to help you discover what you like and – arguably more important – what you don’t like. Hone your professional interest by seeking internships in different industries, sectors and cities; experience nonprofit organizations, startups, government agencies and Fortune 500 companies. This will help you understand different perspectives, build transferable skills and steer your career even before your degree is in hand.

2. Don’t act like an intern
Be professional in the way you act, dress, write and speak. Appropriately engage in meetings and conversations, offer insight that perhaps hadn’t been considered. As an intern, you are not expected to know everything, but you do have the unique opportunity to bring a new perspective to the table. Not only is this good practice for you professionally, but it shows your supervisor and colleagues how you would fit in as a full-time employee.

3. Grow your network
Get to know other employees, including those outside of your core team. Ask them how they got to their current role, what they like about their job and what they wish someone would have told them when they were in your position. Then, build relationships with people who you trust and admire, who can provide you with constructive feedback and who can be your cheerleaders within the organization.

4. Excel in your role
Master your tasks with a gracious and enthusiastic attitude, but go further. Show initiative by identifying opportunities where you can take on new challenges and responsibilities. Soak up as much as you can by reading company literature and industry news, sitting in on meetings and asking questions. This demonstrates leadership and motivation that companies are looking for.

Do your best to make the most of your experience. What you get out of an internship depends on what you put into it. Good luck as you launch your career!

Keep up with our interns on social media by following along on Twitter with the hashtag #esinterns.

Learn more about opportunities at Express Scripts for college students here:

Guest blogger Ellen Drazen is a Project Coordinator in the Corporate Communications department.

« A Lifetime of Nursing| Discover a New Way to Serve Your Country »

A Lifetime of Nursing

May 12, 2014 | Express Scripts

I wanted to be a nurse since I was a little girl, and I have been fortunate to work in my dream job for most of my life — first in hospitals, then as a home health/hospice patient care coordinator and now as an infusion nurse for Accredo.

Infusion nursing is a very specialized branch of nursing — we aren’t taking care of patients in hospital rooms or on the phone advising them. We go to patients’ homes and administer treatments through IVs. Infusion nurses treat a wide variety of diseases, but the most common treatments are for immune deficiencies, enzyme deficiencies, hypertension and alpha-1 antitrypsin, which is a genetic disorder that could lead to liver or lung disease.

While the infusion happens, I get to know my patients as I monitor them. I love what I do.

When I started, there was a nursing shortage — at the time, you could get a job anywhere with training, high pay and even a company car if you needed to make house calls. Today, there is still a good living in nursing, but business is more competitive. Work ethic and experience are key.

To people who want to enter this field, I suggest starting part-time just to get your foot in the door. See as many patients as you can, and get familiar with as many different types of treatment as possible to build experience. That way, when a full-time position opens up (which isn’t that often as we have very low turnover in our industry), you will be ready.

For people starting out in the nursing field, I would highly recommend Accredo/Express Scripts. It’s a very good company to work for and is very good to its nurses. It makes sure we have want we need, gives us a thorough orientation and is very customer-service oriented. We are the front-line advocate for our patients and Accredo supports us as such.

I’m no longer a little girl — I’ve been married for 25 years and have two teenage daughters of my own — but after a lifetime of nursing, I still want to be a nurse more than anything else in the world.

This week marks National Nurses Week, and the theme for 2014 is “Nurses Leading the Way.” Express Scripts is proud to employ nurses that have an impact on patients. Interested in joining our outstanding team? Click here to find you career with purpose:

Guest Blogger Sherri Bunch, is a Infusion Nurse at Accredo, an Express Scripts company.

« Nurse Clinicians Help Patients Brave New Treatments| How to Make the Most of your Internship »

Nurse Clinicians Help Patients Brave New Treatments

May 6, 2014 | Express Scripts

When a newly diagnosed specialty patient fills a prescription for the first time, he or she may be scared and overwhelmed. Whether it’s an oncology patient who will be on medication for the long-term or a hepatitis C patient who will undergo a short but intense therapy, adherence is key. That’s where I help.

I am a nurse clinician for Accredo (an Express Scripts company), and I’m that voice on the other end of the phone that talks to patients about their new medications and regimens. I work with patients receiving treatment for complex conditions such as cancer, hepatitis C, multiple sclerosis, rheumatoid arthritis and Respiratory Syncytial Virus (RSV).

The initial conversation with new patients is the right time to educate them about the importance of being adherent to their medications, showing up for their doctor’s visits and keeping their lab appointments. Adherence is the best chance they have for success.

Once they’ve been on treatment for a while, the encouragement and education must continue. When patients call, I can cover issues with their medication, problems with injections or side effects. I make sure they aren’t skipping doses and, if they are, try to address the reasons behind it.

For me, nursing is my second career, but it was always in the back of my mind. In my previous profession, I worked for a nonprofit organization and was responsible for health and safety initiatives. While there, my thoughts about nursing school resurfaced. I finally paid attention to that calling and went back to school to become a registered nurse.

After school, I started in the emergency room. I had become a nurse with the hope of educating patients, but by the nature of the ER setting, there isn’t a lot of opportunity for that. Now I work closely with patients and steer them in the right direction. When patients understand their medication and follow their doctors’ orders, they have a much better chance of staying out of the hospital, the urgent care centers and the ER.

The patients I work with will never meet me face to face, and that’s OK. I would prefer to be the voice over the phone that teaches patients how to stay with their treatments rather than the face they see in the ER because they didn’t have the support, knowledge or strength they needed to remain adherent.

This week marks National Nurses Week, and the theme for 2014 is “Nurses Leading the Way.” Express Scripts is proud to employ nurses that have an impact on patients. Interested in joining our outstanding team? Click here to find you career with purpose:

Guest Blogger Laura Cave is a Nurse Clinician at Accredo, an Express Scripts Company.

« 6 Tips to Ace Your Online Application| A Lifetime of Nursing »

6 Tips to Ace Your Online Application

January 24, 2014 | Matthew Wilder

I remember the days when you could walk into a business, ask to speak to a human resources representative and apply for a job on the spot.  Back then, the hardest part of the paper application process was ensuring your handwriting was neat and ensuring you didn’t make a mistake and have to use correction fluid. Some organizations still use this manual method, but with today’s technology most organizations have evolved into an electronic application process. So what does this mean for you, the candidate?

Following these 6 tips will help set the groundwork for success:

1. Allow enough time.
There may be multiple steps involved in the application process such as attaching your resume, detailing your experience and answering questions. Make sure you set aside enough time to thoroughly complete all aspects of the application.

2. Read questions carefully.
Moving quickly and skimming over questions may cause you to answer inaccurately. This could result in providing incorrect or incomplete information regarding important items such as your willingness to relocate, criminal background or fluency in another language.

3. Attach the correct files.
You may choose to tailor your resume and cover letter to various positions you apply to, resulting in multiple versions of the documents. Upload the correct versions to ensure the intended information is received by the recruiter.

4. Include your complete work history.
You don’t want to sell yourself short so make sure and include all of your work experience. Also, many companies require employment history for background checks and verifying related experience so completing this on the front end will save you time later in the process. Many online applications use parsing technology to make it easy to pull this information from your resume into the application. Take advantage of this technology to shorten the time needed to complete the work experience fields.

5. Do not leave fields blank.
If you are missing requested information for a previous employer try using a search engine to find the things you need, such as the correct phone number and address.

6. Double-check everything before submitting.
Make sure you have no spelling or grammar errors. These mistakes are easily avoidable and only take a few minutes to detect and fix.

Technology has made the application process more accessible, but you still need to pay attention to detail and invest time in applying. Following the steps above will help you make a solid first impression with your potential employer and increase your chances of landing an interview. Just make sure when you make a mistake on your application, you use the backspace key and do not apply correction fluid to your screen. It is a pain to scrape off.

Want to put these new skills to work? Try applying for a job with Express Scripts.

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