Meet the Team – Ryan McCracken

February 9, 2015 | Express Scripts

Meet Ryan. Ryan is a human resources consultant. More importantly he is a veteran, a family man and cancer survivor. Guest blogger, Ryan shares his story about combating cancer and his positive outlook.

Sometimes life throws you a curve-ball. For me, that curve-ball landed in my chest in the form of a baseball-sized tumor.

In January 2014 when I couldn’t shake a cold, my doctor suspected pneumonia and recommended an X-ray. After many tests, I was diagnosed with mediastinal seminoma, a cancer that is most common in males between the ages of 18 and 35. Although unrelated to lung cancer, the tumor had attached to the exterior of one of my lungs.

I went through 12 weeks of chemotherapy. Before that, I hadn’t known anyone personally who had gone through chemo or radiation treatments. I thought I’d be the guy who could be tough, shrug it off, work through it and move on. I don’t like to lie around the house; that drives me crazy. But I learned that chemo is REALLY hard.

Ryan and his family
Ryan and his family.

With the help of my co-workers, I continued to work through most of those weeks and completed treatments in May 2014. Until I got sick, I had no idea how much my colleagues cared for me. That was something very positive that came out of my experience. The outpouring of concern and support, sometimes from people I didn’t even know, was amazing. They checked in on me, shared their own stories of going through chemo or radiation, and offered rides to doctors’ appointments or meals for me and my family. Co-workers did everything they could to see me through a difficult time.

My wife Jenny and I had been through hard times before. We made it through two combat tours when I was in the Army, serving one year in Iraq and one year in Afghanistan. When I was diagnosed, we knew that if we could make it through deployment, we could make it through anything. And we did. By far, Jenny was the person who kept me going during my treatment. That time had to be stressful and scary for her. She was working, taking care of our two boys and taking care of me. Yet she was always positive, and she was always that person I could lean on during the worst days.

Ryan and Jenny
Ryan and his wife after his last chemo treatment

These days, I feel great. The cancer is gone, and it feels good to be active again. I’m enjoying time with my family and diving back into my work.

I’m grateful for the excellent medical treatment I received, and I’m grateful for the benefits I receive here at Express Scripts. As a patient, I received phenomenal service during my treatment. I now feel a special connection to others who are undergoing cancer treatments, and I’m proud of all of our employees who help care for them.


« What I Want Candidates to Tell Me| Coming Full Circle »

What I Want Candidates to Tell Me

January 27, 2015 | Chris Reed

I want candidates to tell me the truth. They want the same from me. Simple, right? You would hope so. One of the true benefits of my job is the opportunity to connect with a wide variety of people. I really enjoy engaging with others and learning about their background and motivators.

When I first connect with someone about a potential role with my company, I approach it from their perspective. I often tell them, “Your questions are more important than mine.” Why do I approach it this way? I want them to have a great understanding of the potential role, and their questions tell me about their perspective. I also get a great understanding of their motivators as to why they would make a career move. At that point, I look to connect their motivators to aspects of the position and make sense of it all.

As a recruiter, I need someone to trust me to help them advance their career. This is so important because ultimately, I am asking them to put their livelihood on the line by getting hired on here. That is a heavy notion and one I take very seriously. That is where the truth really comes into play.

Many people want to try to tell me what they think I want to hear in order to advance in the process. I can understand why they would do this. What is much more powerful is to have them share with me what they want out of this potential career move. Once I have that information it will allow us to truly be partners and be sure this is the right move. After all, I don’t want to hire them for this role. I want to hire them into multiple roles in our organization.

If you are job searching, be transparent with your recruiter and tell them exactly what you are looking for in a new opportunity. Trust me, this will have a much bigger payoff for you and your career than saying what you think they want to hear. Truth is key.

Find career opportunities that may be a fit for you at

This post originally appeared on LinkedIn.

« 15 Tips to Landing the Job You Want in 2015| Meet the Team – Ryan McCracken »

15 Tips to Landing the Job You Want in 2015

January 15, 2015 | Express Scripts

This time of year is all about new beginnings and starting fresh. For a lot of people this could mean making a career move. If that is you, we are here to help. Check out the list below for job hunting tips straight from our Talent Acquisition team:

Educate Yourself
1. Educate yourself
. Being knowledgeable in a job search is crucial. You should know your resume inside and out and be in tune with your current abilities and skill level. Know what your goals and motivators are. As you identify potential employers based on that knowledge, research those companies you are interested in. Knowledge is power. – Angela Onidas

Primp Your Profile
2. Primp your profile
. The more detailed your LinkedIn profile, the easier you are found by recruiters. Make sure you have a professional photo, current skills highlighted, and if possible, recommendations from peers or previous employers. – Aaron Jones

Tailor your resume
Flazingo Photos, flickr
3. Tailor your resume. Your resume should be specific to the role for which you are applying. Don’t say you are looking for a job as a Legal Secretary when applying for a position as a Sales Coordinator. Tailoring your resume to the position shows attention to detail and increases your likelihood of getting the interest of a recruiter. – Robert Lowrey

Juhan Sonin Flickr
4. Brag. Your resume is your sales pitch to recruiters and hiring managers. Include detail for significant accomplishments, using action words that will have a positive connotation with the reader: “Achieved”, “Led”, “Established” and so on. Try to quantify your experience for the positions you’ve held, for example, saying “exceeded my monthly sales goal by 73%” will help you stand out against candidates with similar skill sets. – Shawn O’Connell

Track all activity
5. Track all activity
. Knowing all of the information pertaining to you your applications and interactions as a part of your job search will come in handy when speaking to recruiters. Remember to write down who you talked to, when and what about. – Chris Reed

Professional email address
Rahul Rodriguez Flickr
6. Use a professional email address. Email accounts should be built to reflect your name or a variation of it. With free email services you should be able to create one that is both professional and easily identifiable to recruiters. Leave more personal email accounts that reflect talents, passions, favorite animals, etc. for friends and family. – Matthew Wilder

Tell Stories
7. Tell stories.
Think of a few different scenarios you have experienced that demonstrate your skills and how you handled challenges. Having these anecdotes prepared will help you answer behavioral interview questions. Want more tips on behavioral interviewing? Click here. – Jack McDaniel

Be Focused
8. Be focused
. You don’t have time to apply to every job opening, and in fact, you shouldn’t. Recruiters can be turned off by candidates who apply for every position with the company, from a dish washer to a Vice President. Instead, focus on applying for the jobs you’re qualified for. Make sure both the position itself and the company culture are a good fit for you. Find more advice for applying here. – Elise Jones

Connect with people
9. Connect with people.
Meeting other professionals is a great way to discover new opportunities, create leads, and set yourself apart. You can network online and in person. When you create connections, be sure to follow up with them regularly and maintain those relationships. This will increase the chances that they will think of you when a relevant opportunity comes across their desk. – James Duff

Brand yourself
10. Brand yourself.
Create a professional brand for yourself based on what you want people to think of when they hear your name. This should be consistent across these three key mediums: online, on-paper, and in-person. It is a process that does not happen overnight and requires maintenance. – Jessica Porterfield

Get social
11. Get social.
Use social media to your advantage while searching for a job. Make sure what you have on your profile and what you are posting about will reflect on you in a positive light. Use these tools to enhance your qualifications and show recruiters who are checking you out online that you are a good fit for their team. – Hannah Winslow

Expect the unexpected
12. Expect the unexpected.
Don’t be caught off guard if you are asked to complete a virtual interview. Like Express Scripts, many companies use online tools to make talking “face to face” with candidates a little easier. Treat all virtual interviews like an in-person interview. – Kwana Cannon

Dress for success
13. Dress for success
. What you wear and how you present yourself speak volumes. Candidates who dress appropriately for the position they are seeking make a strong impression and show their potential fit for the role. Click here for more advice on how to dress for an interview. – Allison Dietz

Say thank you
14. Say thank you
. Collect a business card from each person you interview with so you can send personalized thank you emails. Customize your notes to include memorable information that you discussed during your interview. – April Steiner

Take a break
15. Take a Break –
Searching for a new job can be exhausting. Give yourself a reprieve every now and then. This will help you refocus and gain motivation. – Anthony Franklin

Good luck!

Think you’re ready to put these tips to the test? Search and apply for a job at Express Scripts:


Featured image: Flazingo Photos, Flickr

« Meet the Team: Tammy Watkins| What I Want Candidates to Tell Me »

Meet the Team: Tammy Watkins

December 22, 2014 | Express Scripts

Meet Tammy Watkins. Tammy is a senior patient care advocate and dedicates her time at work to making sure all patients’ needs are met.

When a military veteran who had suffered a brain injury requested extra time on the phone to make sure she understood the details of home delivery, Tammy didn’t hesitate to give her exceptional assistance. Tammy gave the patient all the time she needed and showed an extraordinary compassion. The patient later wrote a letter, praising Tammy, emphasizing the importance of empathy and ended with the comment, “Everyone deserves a Tammy.”

Every person who calls Express Scripts has a unique need, and it takes true kindness and patience to adapt to each individual’s situation. We applaud Tammy for taking the time to make a difference in this and all of her patients’ lives.

If you go above and beyond to help others, check out our Patient Care Advocate job openings at

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Doing Good for the City and the Soul

December 16, 2014 | Express Scripts

Throughout October, groups of employees chose to spend an afternoon participating in the United Way event Days of Caring. The event promotes team building and gives the opportunity for employees to see how their donations and volunteer hours positively impact the community.

More than 300 employee volunteers lent a hand with the United Way at local agencies in the company’s hometown of St. Louis, MO., giving back more than 1,200 hours to the community. Volunteers spent time at places, such as the University City Children’s Center, Epworth Children and Family Services, Annie Malone Children and Family Service Center, Saint Louis Crisis Nursery, Kingdom House, Mathews-Dickey Boys and Girls Club and many more local agencies.

“No matter what I go through in my life, volunteering helps me remember that someone else is always in more need than I am,” says Darmetria Franks, Quality Assurance analyst. “It feels good to volunteer. And if I don’t, who will?”

Find out more about the United Way and how you can get involved.

« Why Do YOU Fist Bump?| Meet the Team: Tammy Watkins »