I Find My Reward in Nursing

September 16, 2014 | Express Scripts

I have always been touched by the caring and kindness of nurses, and that’s one of the main reasons I chose to pursue this profession.

Growing up I spent most of my youth in hospital waiting rooms as I watched two sisters suffering from the terminal illness cystic fibrosis. Even though most of the nurses were strangers to me, I’ll always remember their kindness and tenderness. It was then and there — at the age of 8 — that I knew I wanted to become a nurse. Watching what they did for patients and their families was inspirational, and that experience has stayed with me my entire life.

Through the years, advances have been made in technology and medicine. While those changes have made huge differences in patient care, it comes down to the personal interaction to make a difference in an individual’s life that makes nursing more than a vocation for me. It’s truly a calling.

I manage a team of Accredo Advanced Therapies nurses caring for terminally ill and chronically ill patients. We work as a team to achieve high-quality patient care and service. As Advanced Therapies field nurses, we visit critically ill patients at their homes to administer life-saving and life-sustaining medication for diseases such as immune disorders, pulmonary arterial hypertension and hemophilia. Supporting families during difficult times is what keeps me here and makes me proud of my profession, filling a special place in my own heart.

One such instance I carry in my heart is caring for a 5-year-old patient battling neuroblastoma, a rare childhood cancer. I supported and cared for the boy and his family through the last year of his life, empathizing with them but never sharing my personal experience. A few weeks after his death, the family contacted me. They had such compassion and courage as they thanked me for making a difference in their lives and easing the pain with the care I provided. This is just one reminder to me that I am fulfilling my dream of making a difference through the nursing care I provide.

I work with a great group of nurses who share my philosophy and the vision of Express Scripts — the patient comes first. The rewards are clear and they are quite simple: the smile on a patient’s face, the relief in a family member’s eyes that their loved one is in capable hands, and knowing, if even for a brief moment, that they’re not alone.

Express Scripts is proud to employ nurses that have an impact on patients. Interested in joining our outstanding team? Click here to find you career with purpose: http://ow.ly/wgft0

Guest Blogger Charlene Saberito is a Nurse Manager at Accredo, an Express Scripts company.

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Growing STEM Talent and Careers

September 3, 2014 | Express Scripts

Recently the media has been raising awareness of STEM. STEM, which stands for Science, Technology, Engineering, Mathematics is a hot topic in education and employment. At Express Scripts, however, we are not just jumping on the bandwagon; STEM is what our company is built on.

Express Scripts is a technology company that applies science and engineering to healthcare’s challenges. We have a culture of innovation, rooted in the practical application of behavioral sciences, clinical medicine/pharmacy, and data analytics including predictive modeling. We process 1.4 billion prescriptions annually for nearly 1 in 3 Americans. That produces 15 petabytes of data which requires incredible IT support, precision and security. Our high-volume home delivery pharmacy uses engineering, robotics, imaging/optics, etc., to ensure a 99.99% accuracy rate and eliminate nearly 2 million prescription errors from occurring each year.

As a corporate citizen, we are committed to developing a diverse workforce. We support STEM education, at all levels, as a way of developing future talent while supporting our community. Express Scripts is a member of STEMpact, a collaborative network that works to increase the number and diversity of local students who are proficient in STEM fields through educational programs for students and training for teachers. We are also a partner company in the BESt Pharmacy Summer Institute. BESt is a six-week summer program designed for high-performing multicultural students from St. Louis high schools that is focused on STEM academics, exposure to different types of careers in pharmacy and professional development.

Over the past decade, growth in STEM jobs has seen 10 times the growth than in other areas. At Express Scripts, STEM has made us successful over the past 25 years. We need a workforce that is not just fluent in STEM, but is world-class in each specific component.

If you are interested in pursuing a career in STEM, we might have an opportunity for you. Some of our STEM jobs include:

View more open positions at careers.express-scripts.com

Guest blogger James Duff is a Senior Recruiter that hires for Pharmacy Operations positions. Connect with James on LinkedIn and Twitter.

« Learning on the Job – My Summer at a Fortune 20 Company| I Find My Reward in Nursing »

Learning on the Job – My Summer at a Fortune 20 Company

August 11, 2014 | Express Scripts

Wow, what a summer this has been! The summer may be over, but the skills, knowledge, and connections that I gained from my Express Scripts internship over the past 12 weeks will stay with me throughout my career.

As an intern, I worked in the Supply Chain Department as a part of the analytics and forecasting team. My team analyzes and forecasts future performance of prescription benefit plans. We serve our members by making sure people aren’t paying too much for their prescription drugs, aligning with the corporate mission of improving health outcomes at a lower cost.

Being able to have an impact on not only my team, but the company as a whole made my internship very fulfilling. As an intern I was assigned projects to build my skills and help the team. For one of my core projects, I gathered feedback from senior managers regarding which key performance indicators they were interested in seeing on a dashboard that would allow managers to access numbers at the click of a button. Another one of my projects allowed me to use advanced business software to analyze and investigate whether pharmacies give patients more expensive drugs when there are less expensive options available. At the end of the program, I gave a capstone presentation of my research and experience to peers and senior managers.

I am grateful I had the opportunity to use my education at a Fortune 20 company while gaining practical experience with cutting edge analytical tools vital to my field. I would recommend this experience to students who are hard working and want to work beside people who share their passion and drive.

My advice to future interns? Take advantage of this chance to meet interesting people. Reach out to your team members and those outside your own team to make connections and expand your career network. If you’re stumped, ask questions; your manager and your buddy are good resources, but you might also see how others at Express Scripts depend upon each other to get things done. Be receptive to suggestions and say “yes” to opportunities. And if your car’s battery dies in the parking lot, as mine did at the end of one day, look for the nice man from the parking services team, who will helpfully get you back on the road.

This summer I made valuable connections, learned about working in a professional corporate environment, and gained practical experience in my field. As I return to college, I am more confident about transitioning my education into a career and the opportunities that await me after graduation.

Learn more about opportunities at Express Scripts for college students here: careers.express-scripts.com/students.

Guest blogger Hannah Bailey is entering her senior year at Saint Louis University where she majors in Business and Economics.


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How to Prepare for a Behavioral Interview

July 30, 2014 | Chris Reed

The days of the “tell me your three greatest strengths” style interview are long gone. Interviews have evolved to become more effective at evaluating a candidate’s fit and potential. A method preferred by many top organizations is behavioral interviewing.

Behavioral interviewing is based on the belief that past behavior will predict future performance. This technique allows interviewers to ask situational questions that pertain to specific competencies of the position. These questions should elicit stories. They start with lead-ins similar to, “tell me about a time when”. Over the years this interview style has helped Express Scripts identify the best talent in our industry.

Express Scripts uses this method because the questions are structured to extract examples of real experiences that relate specifically to key elements needed to be successful in the role. By asking behavioral questions, the interviewer can learn about the process by which you approached a situation. They will be looking for:

1. What was the reasoning behind your actions?
2. Why did you behave the way you did?
3. What skills did you use?

Anticipating these types of questions will help prepare you for a successful interview. You should be familiar with your resume and your significant accomplishments for each role listed and be prepared to share specific examples. Interviewers may probe deeper into your answers to find out more about your thought process and execution. The interview is a sales pitch for yourself, so be prepared by knowing details of your background.

When speaking about your previous experience, you can thoroughly respond to the interviewer’s question by using the STAR method. This will allow you to frame your answer by giving the Situation you were in, the Task at hand, the Action you took to complete it and the Result. Be specific in your response, but don’t get lost in the details. You should also be honest about the outcome, even if it was something that didn’t go as anticipated. This gives you the opportunity to articulate what you learned and how you would do things differently in the future.

Behavioral interviewing asks you to think back to a real experience you had and explain how you handled it. Recruiters are looking for real examples, not what you think should happen in a similar scenario.

It’s never too early to start preparing. Take note of your achievements regularly and focus on turning your real-life experiences into interesting stories that showcase your competencies and highlight your skills for the position.

Think you’re ready to try out your new interviewing skills? Search and apply for a job at Express Scripts: http://bit.ly/13hXIB4.

« Translating Leadership Skills to the Military| Learning on the Job – My Summer at a Fortune 20 Company »

Translating Leadership Skills to the Military

July 16, 2014 | Express Scripts

You often hear how leadership skills developed in the military can benefit a civilian career. What you do not hear is how civilian career experience can enhance a military member’s combat service. My experience is with the latter.

As a senior implementation manager at Express Scripts, I manage our clients’ implementation of new products and processes. I nudge them toward their own solutions by sharing examples, recommendations and past experiences. I also reduce their anxiety by running drills in a test environment, to ensure they understand the product and process fully, while jointly creating a backup plan. My position at Express Scripts taught me skills I needed to effectively mentor Afghan National Army officers.

In Afghanistan I was able to use my rapport building techniques from Express Scripts to create real friendships with the Afghans, just as I do with clients. I consistently scheduled non-work activities such as dinners, lunches and soccer matches. I focused on their personal lives such as their background, family, motivators, and goals. When it was time to solve a problem, we had a mutual trusting relationship, which cut negotiations down to conversations in which both sides demonstrated a wider range of flexibility.

When I meet with a client’s IT and eligibility teams, I need an analyst to accompany me to help navigate their jargon and company climate. Similarly, in Afghanistan, I needed an interpreter to help me communicate with Afghan officers and navigate their culture. This helped me plan for possible scenarios and prepare appropriately.

Unlike implementing a Medicare plan for an Express Scripts client, we did not have existing government guidance to follow when enhancing Afghani communications. We created the guidance ourselves. We implemented Afghan Ministry of Defense Net (Internet) for the first time on the Afghan Army camps in Helmand, set up an Afghan internal help desk for each camp, and trained 40 Afghan instructors on Microsoft Office, computer networking, computer maintenance and satellite radio. These leaders, in turn, trained hundreds of other Afghan soldiers. This increased the situational awareness and coordination of all the Afghan Army units, police and border patrol. Previously, their entire combat communication plan was based on Soviet-era radios and personal cell phones. We accomplished our goal of implementing a sustainable communication network.

So, thanks to my Express Scripts experience, I can say with pride and satisfaction: mission accomplished.

Hugh Tychsen, senior project manager, Implementation, serves as a gunnery sergeant in the Marine Corps Reserves. He is currently returning from deployment to Afghanistan. Hugh Tychsen is also one of Fortune magazine’s “Heroes of the 500.” Fortune magazine spotlighted Hugh as one of 50 heroes from various companies on this year’s Fortune 500 list. Learn more: http://ow.ly/xCsA7

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