Memphis: Barbecue, Blues and Specialty Care

June 18, 2014 | Express Scripts

Memphis, Tennessee is well-known for barbecue and blues, but when it comes to specialty pharmacy, the city is known for Accredo.

Accredo provides specialty pharmacy and related services for patients with complex and chronic health conditions. More than 1,200 employees work at the headquarters in Memphis in areas ranging from Prescription Processing and Patient Access to the Contact Center and Fulfillment.

What started in the basement of a children’s hospital in Memphis has grown into a leader in the specialty pharmacy industry. While Accredo has expanded to dozens of locations with thousands of employees nationwide, its local ties to Memphis remain strong.

Employees take pride in the company’s history in Memphis and, regardless of their department, focus on patients first. “Our employees realize we’re making a difference in patients’ lives,” said Arlisa Hayes, senior supervisor, Core Specialty. “We help people celebrate another birthday. We help them spend more time with their grandkids. We help them live more active lives. And this inspires employees to make sure they resolve a patient’s issues or give the patient what they need.”

As a result, Accredo employees don’t just provide services for patients. They go to great lengths to understand the patients and their complex conditions such as Multiple Sclerosis. For example, Memphis teams take part in an MS Walk in the spring or the MS 150 bike ride each fall. They volunteer at MS Society events to support patients and better understand their struggles with the disease.

This genuine concern for the patient extends from the moment a prescription enters the system until it leaves Fulfillment, which completes approximately 27,500 orders each week. Every employee is working toward a common goal.

Whether in its hometown of Memphis or at another site across the nation, Accredo employees’ dedication to their patients is a calling card as sweet as any food or music found in The River City.

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Positioning Interns for Success

June 4, 2014 | Angie Jokerst

Have you ever wondered what it is like to work for a Fortune 25 company? Well, each summer we give students the opportunity to take a peek inside and become part of our fast paced environment as an intern.

The Express Scripts Internship Program offers a realistic preview of key positions throughout our organization. We offer internships in departments across the enterprise including, but not limited to: Finance, Marketing, Human Resources, Operations, Pharmacy, and Information Technology. During the 12-week program, interns have the opportunity to work as a part of a team, learn about the company culture and make an impact on our business.

In order to equip interns with skills for success we kicked off the summer with an Internship Summit – a 2 day conference held at our headquarters in St. Louis. We welcomed over 100 interns from 56 different universities across the country.

The summit kicked off with a presentation from Sara Wade, Senior Vice President and Chief Human Resources Officer. The interns listened eagerly as she gave great advice on making the most of the experience at Express Scripts. Next, interns dove deep in everything Express Scripts, discussing topics ranging from company culture to social media training to a personality assessment. They also had professional head shots taken for LinkedIn profiles and a tour of our state of the art Technology and Innovation Center.

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As a part of the program, interns were matched with a buddy in the company to serve as their guide for the duration of the summer. Buddies are a constant resource for the interns available to provide insight and advice.

While the summit was informational, it wasn’t short on fun. Interns had the opportunity to network with peers and leaders and catch the Cardinals take on the Yankees – go Cards!

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The rest of the summer will be filled with hard work, volunteer events, new friends and a vast network all leading to a great Express Scripts experience.

We are proud of our 2014 class of summer interns and we can’t wait to see what they accomplish.

Keep up with our interns on social media by following along on
Twitter with the hashtag #esinterns.

Learn more about opportunities at Express Scripts for college students here:

Guest blogger Angie Jokerst is a Campus Recruiter at Express Scripts. Connect with her on LinkedIn and Twitter.


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Discover a New Way to Serve Your Country

May 23, 2014 | Express Scripts

Twenty years of military service to my country prepared me well for my job at Express Scripts.

When I started my job as a patient care advocate at the Tempe, Arizona contact center in 2009, I didn’t immediately make the connection between Express Scripts and TRICARE, the health care program for service members and their families around the world. I had no idea I was walking into an office that was the heart of our customer service to the Department of Defense (DoD) and TRICARE beneficiaries — people just like me.

Since retiring from the U.S. Air Force, I have become a living, breathing example of the TRICARE beneficiaries my co-workers and I interact with every day. New employees in the Tempe contact center are trained according to a curriculum about the DoD, what kind of patients they are and how they serve the military.

The DoD can seem like a different world. I help my colleagues navigate it by sharing my firsthand knowledge as a veteran. I can easily put myself in the beneficiary’s shoes and understand what they’re going through. It’s an honor for us to be able to provide service with exceptional care for military members and their families.

When I started as an advocate, I made it a personal challenge to help each beneficiary find a satisfactory solution and it’s worked out very well. In just four and a half years, I’ve made my way from mentor, coach and trainer to my new position as supervisor team lead. I’ve come from being a supply manager in the Air Force to making sure my team at Express Scripts is well-equipped to serve those who serve our country.

A military background isn’t a requirement for finding success here. However, my experience as a veteran gives me a unique perspective when serving our clients.  I am proud to work for a company that not only values, but also proudly serves and employs our veterans and active military.

Express Scripts was recently named a Most Valuable Employer for Military by and a Best Company for Veterans by Military Times. Are you a veteran or military member looking for more information on our involvement with the military? Please contact Patrick Christie.

To learn more about transitioning to a career at Express Scripts, click here:

Guest Blogger Michael Pollack is a Supervisor at an Express Scripts Contact Center. Pollack is the recipient of a Medal of Commendation for service in his deployments to Panama for Operation Just Cause, Saudi Arabia for Operation Desert Storm and Italy for NATO Operation Joint Guard (Bosnia conflict).

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How to Make the Most of your Internship

May 19, 2014 | Express Scripts

I’m a fan of internships. Without them, I wouldn’t be where I am today. In fact, I can trace my current position back to my very first internship. Each one was a stepping stone – improving my skill set, broadening my network and discovering what I really wanted in a career.

An internship is not just a line on your resume or a way to spend your summer, it’s an extended interview.

Two years ago, I was in your shoes – a college student starting a new internship. As an Express Scripts intern I had an amazing hands-on experience where I grew professionally and learned how to thrive in a fast-paced environment. Fast forward to today and I’m approaching my first anniversary as a full-time employee.

During my time as an intern, I was fortunate to receive pieces of advice from colleagues and mentors that helped me excel. Here is my advice to help you thrive during your internship.

1. Vary your experience
Internships are the perfect opportunity to help you discover what you like and – arguably more important – what you don’t like. Hone your professional interest by seeking internships in different industries, sectors and cities; experience nonprofit organizations, startups, government agencies and Fortune 500 companies. This will help you understand different perspectives, build transferable skills and steer your career even before your degree is in hand.

2. Don’t act like an intern
Be professional in the way you act, dress, write and speak. Appropriately engage in meetings and conversations, offer insight that perhaps hadn’t been considered. As an intern, you are not expected to know everything, but you do have the unique opportunity to bring a new perspective to the table. Not only is this good practice for you professionally, but it shows your supervisor and colleagues how you would fit in as a full-time employee.

3. Grow your network
Get to know other employees, including those outside of your core team. Ask them how they got to their current role, what they like about their job and what they wish someone would have told them when they were in your position. Then, build relationships with people who you trust and admire, who can provide you with constructive feedback and who can be your cheerleaders within the organization.

4. Excel in your role
Master your tasks with a gracious and enthusiastic attitude, but go further. Show initiative by identifying opportunities where you can take on new challenges and responsibilities. Soak up as much as you can by reading company literature and industry news, sitting in on meetings and asking questions. This demonstrates leadership and motivation that companies are looking for.

Do your best to make the most of your experience. What you get out of an internship depends on what you put into it. Good luck as you launch your career!

Keep up with our interns on social media by following along on Twitter with the hashtag #esinterns.

Learn more about opportunities at Express Scripts for college students here:

Guest blogger Ellen Drazen is a Project Coordinator in the Corporate Communications department.

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A Lifetime of Nursing

May 12, 2014 | Express Scripts

I wanted to be a nurse since I was a little girl, and I have been fortunate to work in my dream job for most of my life — first in hospitals, then as a home health/hospice patient care coordinator and now as an infusion nurse for Accredo.

Infusion nursing is a very specialized branch of nursing — we aren’t taking care of patients in hospital rooms or on the phone advising them. We go to patients’ homes and administer treatments through IVs. Infusion nurses treat a wide variety of diseases, but the most common treatments are for immune deficiencies, enzyme deficiencies, hypertension and alpha-1 antitrypsin, which is a genetic disorder that could lead to liver or lung disease.

While the infusion happens, I get to know my patients as I monitor them. I love what I do.

When I started, there was a nursing shortage — at the time, you could get a job anywhere with training, high pay and even a company car if you needed to make house calls. Today, there is still a good living in nursing, but business is more competitive. Work ethic and experience are key.

To people who want to enter this field, I suggest starting part-time just to get your foot in the door. See as many patients as you can, and get familiar with as many different types of treatment as possible to build experience. That way, when a full-time position opens up (which isn’t that often as we have very low turnover in our industry), you will be ready.

For people starting out in the nursing field, I would highly recommend Accredo/Express Scripts. It’s a very good company to work for and is very good to its nurses. It makes sure we have want we need, gives us a thorough orientation and is very customer-service oriented. We are the front-line advocate for our patients and Accredo supports us as such.

I’m no longer a little girl — I’ve been married for 25 years and have two teenage daughters of my own — but after a lifetime of nursing, I still want to be a nurse more than anything else in the world.

This week marks National Nurses Week, and the theme for 2014 is “Nurses Leading the Way.” Express Scripts is proud to employ nurses that have an impact on patients. Interested in joining our outstanding team? Click here to find you career with purpose:

Guest Blogger Sherri Bunch, is a Infusion Nurse at Accredo, an Express Scripts company.

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