Coding Hobby Turned Career Change

May 15, 2018 | Express Scripts

Bobby Adashev is an associate programmer analyst working to create technology that helps members save money on their prescriptions.

Bobby’s path to working in technology has been anything but traditional. As a journalism and economics major, he began working in film and television production after graduating from college. The next 5 years of his career were spent editing and producing videos at CNBC, NBCUniversal, and NBC News.

“I’ve always had an affinity for tech and computers, but I was a bit intimidated by programming until about a year after graduating college,” Bobby said. “That’s when I decided to give Codeacademy a try.” For those that may be unfamiliar, Codeacademy is an online platform that offers free coding classes in 12 different programming languages. Hours of tutorials, tinkering, and testing later, Bobby turned his coding hobby into a career change.

When Bobby heard about a technology opening at Express Scripts, he decided to look into the company. “What really drew me to Express Scripts was the ability for me to take my tech obsession to the next level. It’s one thing to code and work on your own, but it’s an entirely better experience to have people around that can teach and guide you.”

Currently, Bobby works on a team tasked with developing software that decides whether medications can be switched from one drug to another, more cost effective drug when appropriate. Improvements Bobby and his team make not only save consumers money on their medications, but make the drug determination process much quicker.

While Bobby has only been in his role for a little over a year, the amount he’s learned is unmatched. “The one reason I really love working at Express Scripts, is the open and supportive culture,” said Bobby. “Senior developers and managers are always open to answer questions and teach me about the business side of the organization, not just the technology side.”

Bobby’s advice for anyone thinking about making a switch to the technology field is to choose a structured online program and stick with it. “Also, building a portfolio is extremely important,” said Bobby. “Portfolios are a way to show and not just tell other people what you can do.”

Thinking about turning your technology hobby into a career? Check out our career site for a full list of our open positions.

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I’m Only One Call Away…I’ll Be There to Save your Day

February 28, 2018 | Express Scripts

Teresa H. is a patient care advocate working to research and resolve problems for both internal and external customers surrounding their benefits and medications.

When people ask me what I do for a living, they’re usually confused when I say I’m a Patient Care Advocate (PCA). And I get it; PCA is a pretty ambiguous title. But, let me try to explain it to you.

Finding My Fit

After starting with Express Scripts back in 2011, I spent the first five and a half years working in the Memphis call center assisting members with questions about their medications and benefits. I learned a lot during that time, and in April 2016, had the opportunity to take on more of a research role supporting the call center. I would best describe this position as a liaison for the company and my peers. When a member request is flagged as unresolved, I review the call, confirm where the breakdown took place, and then research how we can resolve the situation. I’m a very analytical person and I find the process fascinating.

In my experience, most breakdowns occur because of a misunderstanding.   Healthcare is an incredibly complex industry, which makes it difficult to navigate and understand. That’s why I believe communication is the key to getting all parties on the same page. I make it my mission to look at every unresolved member situation as if it’s personally happening to me so I can best explain to patients how we can resolve their problem.

Keeping My Skills Sharp

Though I’m no longer on the phones on a daily basis, I occasionally take calls when I have the opportunity, to keep my skills sharp. I’m always available to jump on a call with one of my peers when they have a question or need help fulfilling a customer request. To stay up-to-date on healthcare trends, I read everything I see about the industry and Medicare. At my location, I sit with the call center team so I stay educated on difference processes. And, above all else, I continually ask questions.

I’m very proud of the eight years I’ve spent at Express Scripts. I initially looked into joining the company because my younger sister worked here, and I’ve continued to stay because I believe healthcare is an industry that is forever. (In fact, my sister and I have both stayed together – she’s nearing her eleventh year at Express Scripts.) Leaders demonstrate every day that we are employees and not just numbers without a voice. My role allows me the flexibility to have nights and weekends off to be home with my family, which is different from the previous customer service roles I’ve held.  I strive every day to do my best and help others realize their potential. I believe in making the world a better place and I believe my role allows me to do just that.

Interested in a role where you can make a difference? Visit our career site for a full list of our open positions.

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I Am Alive Thanks to Thrive

February 16, 2018 | Express Scripts

Laurie B. is a staff pharmacist working to provide excellent care for specialty patients.

It was a fall day in September 2016 and I had finally gotten around to scheduling a preventive wellness visit with my primary care physician. Truth be told, I was doing it because of Express Scripts’ well-being program, Thrive. If I completed the visit before the end of September, I would receive $225 toward my Health Savings Account.

At the appointment, my doctor handed me a form to schedule a mammogram. I had put off getting this screening in the past, but something inside me told me it was probably time I did it.

Little did I know that this defining moment would ultimately be credited toward saving my life.

The results of the mammogram were devastating. I found out there was an area of concern that was highly suggestive of malignancy and I needed to undergo a lumpectomy for further diagnosis. Ultimately, the pathologist confirmed that it was indeed malignant and triple negative, an aggressive form of breast cancer.

No one prepares you for this kind of result. After processing the news, I quickly turned to action. I underwent a second lumpectomy and had a port implanted so I could complete nearly five months of chemotherapy. After that, I had 33 rounds of radiation, which I’m happy to report are now finished. While we continue to monitor my situation carefully, I am currently cancer free.

Last month, I enrolled in a clinical trial for a drug designed to help teach my immune system to recognize cancer cells so that if this aggressive form of breast cancer returns, my immune system will take charge and kill the mutated cells before they have a chance to grow.

I continue to stay positive and focus on my treatment and recovery. I feel so blessed that I work for a company that cares about their employees’ health and well-being. If I had not participated in the Thrive program and incentives it offers, I would not have caught this silent killer at such an early stage.

My advice to you is to look up the health and well-being benefits offered at your own company and begin taking advantage of them.

And, if you’re currently in the job search process, make health and well-being benefits an important search criteria. Thanks to well-being programs, like Thrive, many preventive screenings are covered at no out-of-pocket cost to you, and they are designed to detect underlying concerns you might not have otherwise have noticed. This allows you to  act earlier and more effectively. In addition, completing well-being activities through programs like Thrive can help you earn points, getting you closer to earning rewards like $500 in your Health Reimbursement Account of or Health Savings Account.

I celebrated my 50th birthday this year. It was a special celebration for me — not only because it gave me closure to a grueling year, but it also reminded me that with my health on track, I have so many things to look forward to. I truly don’t take one day for granted because every day is a chance to thrive!

Interested in a career with Express Scripts? Check out our career site for a full list of open positions.

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Spotlight on Site: An Update on Austin 365(ish) Days Later

January 31, 2018 | Express Scripts

Since opening our Austin office in October 2016 (more information on that, here), the site has flourished – adding  more than 60 new team members working in User Experience, Web Development and more. To get an update on what’s going on in Austin, we sat down with site leader and Director of UX and Web Development Strategy, Igor Krasnykh, who shared his thoughts on the office evolution and what’s on the horizon at the Austin site.  

Here’s what Igor had to say:

How has office culture evolved since its opening?

It’s no secret that as an office or a company continues to grow, the ability to maintain an amazing culture becomes more and more challenging. The entire team has embraced this challenge. We not only focus on working hard and having fun every day, but also organizing ways to give back to our community. We believe doing good deeds for others and the community is a good way to strengthen our culture and continue to build the morale. As an example, our office has participated in numerous Hurricane Harvey relief efforts in the community and volunteered at local homeless shelters.

What “big wins”/projects has your office had a critical role in completing?

One of our biggest wins was the launch of InsideRx, a new, partially owned subsidiary of Express Scripts, that leverages our unique position in the market to deliver pharmacy savings for patients in need. It was a true cross-functional effort; starting from the claims process and verification of eligibility, to setting up and building various business portals, conducting  usability studies, adopting the new design language for the brand, and building a new marketing website. Not all participating teams were based at the Austin office location, but we conquered it, as a team.

When we first spoke, you talked about how the office has a ping pong table and the ability to play video games when employees need to reset their minds. Has there been any recent “perks” added to the office?

So far, table tennis and the video game consoles have been a big hit. We’ve also been able to add to the “fun factor” by adding giant JINGA, a foosball table, nerf guns, and some light sabers for our Star Wars room.

Our goal for adding these “perks” is to create an environment where people don’t just clock in, clock out and go home. Instead, we want to create an environment for employees to feel comfortable and challenged to not only do great work, but also be able to recharge when they need a break.

What is your vision for the office in years to come?

Austin continues to grow at a rapid pace and the job market follows that growth. First and foremost, we are looking forward to building a stronger presence at this location in the years to come. Second, we continue to get feedback from candidates who all say our working environment is very rare for the corporate world. I foresee us maintaining same culture as our numbers continue to grow.

Does the office host any events for candidates to engage with or get to know the team?

Yes, we’ve hosted a few recruiting events this year. We participated in a job fair at the University of Texas and we had a booth at the SXSW conference in Austin. We also visited the Turing School of Software and Design, a local academy, and co-hosted an event to let the general public try their hand at coding for a day.

Currently, we are piloting an employee job shadowing program. This allows candidates to come to the office, spend a day with our team, and experience our culture and working environment before joining the organization.

What are your hiring goals for the next few years?

We have over twenty positions available today, ranging from leadership positions to roles within UX research. We anticipate more openings later in the year and ongoing, as we continue to build a stronger presence in Austin. So, if you just stumbled upon this article, or have been debating whether or not to apply, come visit us. We would love to talk to you and show you firsthand what it would be like to working as part of a great team with a winning culture.

Interested in learning more about the Austin office? Check out a list of open positions on our career site!

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Going the Extra Mile for Troops Far From Home

January 19, 2018 | Express Scripts

Michelle H. is an account executive supporting the Department of Defense.

On Pearl Harbor Day, I had the pleasure to represent Express Scripts to hundreds of servicemen and women and their families at the Family Readiness Pre-Deployment Workshop for the USS Carl Vinson. The Vinson, one of the Navy’s three Nimitz-class supercarriers, is a floating air base that can hold 90 aircraft and more than 5,000 sailors. While it was formerly docked in San Diego, it set sail earlier this month. As I provided information and answered questions about the TRICARE Pharmacy Benefit, I was able to share just how far an Express Scripts prescription can travel. Thanks to our Deployed Prescription Program (DPP) we go the extra mile — or miles.

We understand preparing for deployment is challenging for the ship’s team and stressful for the sailors’ families. Fortunately, no matter where the ship is headed or how long it will be at sea, those onboard don’t have to worry about running out of medicine. When a service member needs a new prescription or a refill, the DPP can deliver medicine anywhere in the world, even to the middle of the ocean.

Here’s how the DPP will fill prescriptions for service members aboard the Vinson:

      • An Express Scripts pharmacist will process the order.
      • We will package the medicine at our St. Louis, MO or Tempe, AZ, pharmacy. Standard prescription bottles will be topped with a special cap that is laser-engraved with a flag and the words “Thanks for your Service.”
      • The medicine will be shipped through the postal service to the fleet post in San Francisco.
      • From San Francisco, the medicine will be flown overseas to a location relatively close to the Vinson, such as Abu Dhabi, United Arab Emirates.
      • The prescription will be loaded on a C-2 Greyhound aircraft along with other mail bound for the ship, such as letters and packages from home.
      • The aircraft then will fly over the sea, often 100 miles or more, to land on the flight deck of the Vinson.
      • A few hours later, the medicine will be in the hands of the service member who ordered it.


We take pride in our ability to deliver for our service members and their families. As a veteran of the US Navy myself, I was honored to be aboard the USS Carl Vinson sharing the benefits my company has to offer.

Ready to go the extra mile in your career? Check out our career site for a full list of our open positions.

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