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Twenty Years Later: How an Express Scripts Employee Continues to Make an Impact

September 6, 2018 | Express Scripts

Ron M., pictured above with his daughter Anna, is the director of Diversity and Inclusion, managing our Affirmative Action programs.

For as long as I can remember, I’ve had a passion for helping others. When it came time for me to choose a career, this passion led me to the Social Security Administration. After spending 8 years working as a claims representative, I decided it was time to try something new. While I was unsure of whether I wanted to stay in the Federal government sector, I knew I needed to find a job that still allowed me to work with people. I networked with colleagues in other fields and was connected with a role in the Human Resources department at SSM Health in St. Louis. I spent five years at SSM before making the switch to Express Scripts, which has been my home for the last 20 years.

After spending 11 years in the HR department, I decided I wanted to brush up on my math skills and accepted a job as the director of patient accounts receivable within Finance. In this role, my team managed patients’ home delivery accounts, which included posting payments and answering inquiries. However, I was drawn back to HR two and a half years ago when I discovered there was an opportunity to further pursue my passion for helping others as a director of Diversity and Inclusion.

In this role, I manage the Affirmative Action plans in place at Express Scripts. As a federal contractor, we make two contractual promises: to refrain from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, and to engage in affirmative action on behalf of women, minorities, individuals with disabilities, and protected veterans.

Having a diverse workforce is optimal for many reasons, but it is also a huge benefit from a business perspective. The population of the communities where we live and work is diverse and our workforce should reflect that population. A person’s background impacts their thinking, so we have to represent that diversity of thought as it will ultimately lead to a more creative and dynamic workplace.

In addition to my work on Affirmative Action policies, I participate in Express PossAbilities, the Express Scripts Employee Resource Group that works to increase awareness and education of the experiences of people with disabilities and caregivers. We also work with community groups like Autism Speaks and the Starkloff Disability Institute to enhance the awareness and employment of people with disabilities and encourage self-identification of people with disabilities.

After twenty years, I still enjoy the work I do at Express Scripts. There are always opportunities to continue learning, and I know the work I do has a positive impact. We are a high-performance organization that is always raising the bar – and taking on more challenges to improve the lives of our employees and patients.

Interested in exploring a career with Express Scripts? Visit our career site for a full list of open positions.

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One thought on “Twenty Years Later: How an Express Scripts Employee Continues to Make an Impact

  1. David Sander

    Congrats for your longtime at Express Scripts
    During my tenure I found the work to be very satisfying and callenging. But the best thing working at ESI was the friendly knowledgeable coworkers.


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